All Single Trail orders are shipped on priority as soon as your new products are good to go. We endeavour to fulfil all orders as quickly as we can.
The shipping times are indicative of an average time to delivery from loading on the truck to your door. Sometimes delays can occur, and if so, your patience is appreciated.
|Victoria||3-5 Business days|
|New South Wales||3-5 Business days|
|Australian Capital Territory||3-5 Business days|
|South Australia||3-5 Business days|
|Tasmania||4-6 Business days|
|Queensland||4-6 Business days|
|Northern Territory||4-6 Business days|
|Western Australia||7-9 Business days|
Our goal is to develop products that make your life easier and that result in your satisfaction. To achieve that and to ensure your purchase confidence, we understand that sometimes a return may be required. We’re happy to take our products back and issue you a full refund.
If you believe you have purchased a faulty product, you must provide proof of purchase to receive a refund, replacement product or repair. Proof of purchase may be your original receipt, credit card statement or any other form of evidence.
Single Trail will require an inspection of the suspected faulty product prior to instigating the return and replacement procedure. Where physical inspection is not possible, Single Trail will require photos and/or video to determine the nature and cause of the fault. Single Trail reserves the right to decline an exchange, refund or repair where any product fault is caused by misuse or neglect.
Before initiating a return, please contact Single Trail at firstname.lastname@example.org. Provide proof of your original purchase and the reason why you require a return so we can get the ball rolling.
When required to return your Single Trail product, ship to:
7/30 Waringa Drive, Mitchell Park, Vic, 3355
We’re working desperately hard to get all orders out the door as quickly as possible.
However, due to a number of challenges and a significant increase in interest in our new RFS racks, we’re behind where we would like to be to get your new rack to you.
We’re experiencing an approximate 4-week delay from order to loading it on the truck. Once your order is placed, you will be on a priority, first-come, first-served list to keep the wait time as short and as fair as possible.